My Superpowers
People Friendly Business
Hi, I’m Grazia Maria an Italian from Sicily.
I help companies and organizations of all kinds to design services, experiences and processes closer to people, simplifying activities, overcoming organizational complexity and reshaping the way people work. The result is more robust, more innovative and more profitable organizations ready to face the challenges of today’s world.
I’m on a mission to change the way organizations and corporate work. I imagine a world based on collaboration and co-creation, where customers and employees drive the organization’s action every day. I envision a world where trust and transparency are the founding values and where people can address and solve their challenges originally and creatively. I imagine a world genuinely inspired by people!
That’s why I’ve brought to the world my People Friendly Business©
My “People Friendly Business©” brings the person at the centre fostering the best environment where everybody thrives, and needs are met while generating significant benefits in terms of growth, innovation, speed of delivery and resource optimization.
BENEFITS
People Friendly Business© can be used to solve a variety of business challenges:
To improve customer and employee experience
To develop organizations’ innovation skills & capabilities
To grow internal collaboration among departments
To better frame important decisions (such as re-organizations, transformations)
To better design new strategies or business model changes
This unique approach combines design methodologies (Design Thinking, Storytelling, Customer and User Experience Design, Design Sprints, Business Model Canvas), business tools (Lean, Organizational Design, SWOT etc.…) Facilitation and Coaching skills creating the mindset to look at as many options as possible, focus on what the real problem is and to channel effort and attention on that.
People Friendly Business© is human-centric, multidisciplinary, empowering, practical, holistic and efficient. The project implementation is much quicker, and so are your wins. I look at the whole business (nothing is missed), deliver quick wins with long-lasting results by setting up the mechanisms for a continuous improvement cycle.
Innovation and growth are within everyone’s reach with People Friendly Business©!
My Superpowers
My Super Powers
Over the years, I’ve worked on several projects ranging from Customer Experience design & Improvement, In-company events and retreats design, Innovation programs, workshop facilitation achieving significant benefits with my People Friendly Business©.
A lasting effect, not a one-time patch
My methods aim at transforming the way people work, with a mindset change any project will produce lasting results.
Knowledge + Understanding
I have a deep understanding of the way organizations work and aim at making your knowledge and strengths to emerge.
Broad point of view
My broad experience in different sectors, industries and roles help me build a broader perspective of the problem and help generate original and innovative ways to approach it.
A unique mix of competences
Design, Coaching, Facilitation and Business skills are combined to generate robust solutions to solve your issues.
The magic of facilitation
People Friendly Business recipe for success is based on active collaboration among all the different stakeholders within the organization, thanks to masterful facilitation. The “collective intelligence” already present in the organization is leveraged upon and put at use. That’s another reason why People Friendly Business is so powerful: ideas and solutions are generated by the same people who will then implement them. The internal obstacles will be less, and the whole process will be smoother!
How I got here
My love story with the way organizations work dates back several years ago, when, as newly graduated, I joined Procter & Gamble in Rome, and I could see all the theories I had studied come to life in front of my eyes.
The love has never faded; instead, it has been enriched with new meanings, tools and perspectives.
A short but intense experience in an Internet start-up (1999-2001) was then followed by a long period in Vodafone Italy, where I had my “first” AHA! moment.
Pushing boundaries
Professionally born as a Controller then mutated into a Procurement Manager, in my years in Vodafone, I developed a passion for processes and efficiency. I also developed a broader understanding of the underlying “human” component of organizations and how this profoundly influences the way organizations work and perform.
Being part of many change projects helped me to further hone my skills in the area adding to my strong analytical skills (yes: I find Excel sexy!!), project management skills and a full new dimension of cultural and organizational change management.
When I “met” Design Thinking and it was love at first sight. I quickly understood how powerful the methodology is not only to innovate, to create new products or services but also to improve the way each organization designs its strategies, processes and the way they make decisions.
In the last years, I then pushed my boundaries further forward and added to my MSc Degree in Economics and Business from LUISS University in Rome, a certification in Project Management (Prince2), Change Manager (APMG International) and became a Design Thinking facilitator.
The magic of facilitation
People Friendly Business recipe for success is based on active collaboration among all the different stakeholders within the organization, thanks to masterful facilitation. The “collective intelligence” already present in the organization is leveraged upon and put at use. That’s another reason why People Friendly Business is so powerful: ideas and solutions are generated by the same people who will then implement them. The internal obstacles will be less, and the whole process will be smoother!
How I got here
My love story with the way organizations work dates back several years ago, when, as newly graduated, I joined Procter & Gamble in Rome, and I could see all the theories I had studied come to life in front of my eyes.
The love has never faded; instead, it has been enriched with new meanings, tools and perspectives.
A short but intense experience in an Internet start-up (1999-2001) was then followed by a long period in Vodafone Italy, where I had my “first” AHA! moment.
Pushing boundaries
Professionally born as a Controller then mutated into a Procurement Manager, in my years in Vodafone, I developed a passion for processes and efficiency. I also developed a broader understanding of the underlying “human” component of organizations and how this profoundly influences the way organizations work and perform.
Being part of many change projects helped me to further hone my skills in the area adding to my strong analytical skills (yes: I find Excel sexy!!), project management skills and a full new dimension of cultural and organizational change management.
When I “met” Design Thinking and it was love at first sight. I quickly understood how powerful the methodology is not only to innovate, to create new products or services but also to improve the way each organization designs its strategies, processes and the way they make decisions.
In the last years, I then pushed my boundaries further forward and added to my MSc Degree in Economics and Business from LUISS University in Rome, a certification in Project Management (Prince2), Change Manager (APMG International) and became a Design Thinking facilitator.
if
- You feel that your organization can’t produce new original, innovative ideas.
if
- You want to grow your business and don’t know where to start from.
if
- You need to make crucial decisions regarding new strategies, new markets, transformations and re-organizations.
if
- You want to want to increase the organization’s capabilities to react to new external challenges.
if
- You are tired of spending money on projects that don’t produce results in a reasonable timeframe.
Contact Grazia Maria Giordano
if
- You feel that your organization can’t produce new original, innovative ideas.
if
- You want to grow your business and don’t know where to start from.
if
- You need to make crucial decisions regarding new strategies, new markets, transformations and re-organizations.
if
- You want to keep the momentum going.
if
- You are tired of spending money on projects that don’t produce results in a reasonable timeframe.
Contact Grazia Maria Giordano
