People Friendly Processes
in Business Travel

Flexible, transparent and tailored business travel management solutions

People Friendly Business

Designing together the future of your business

People Friendly Business©

Designing together the future of your business

When carrying out innovation and new projects, companies face several challenges: increasingly global competition, technology disruption, unpredictable events of global reach.
On the other hand, customers are more and more knowledgeable and expect a flawless experience across all channels.
On the internal side, things are not easier: specialized and scattered knowledge, lack of collaboration, work in silos, ineffective decision making have become the norm.

How can then organizations address all these new and unprecedented challenges?

My “People Friendly Business©” approach based on a combination of Design Tools, Business tools and the application of a designer’s mindset provides a robust framework to address and solve the significant business challenges any organization faces today.

With “People Friendly Business ©” I can help you design business models, strategies, services, experiences closer to people, resulting in more robust, more innovative and more profitable organizations.

People Friendly Business©

Enhanced customer experience leading to higher lifetime value and revenues

Successful innovation and new markets ensuring long term viability

Improved collaboration to get things done quickly and in less time

Effective strategies and business models for less risky and shared plans

Smoother project implementation for timely and effective results

Increased efficiency and better use of resources to fuel the business

People Friendly Business©

How can then organizations address all these new and unprecedented challenges?

My “People Friendly Business©” approach based on a combination of Design Tools, Business tools and the application of a designer’s mindset provides a robust framework to address and solve the significant business challenges any organization faces today.

With “People Friendly Business ©” I can help you design business models, strategies, services, experiences closer to people, resulting in more robust, more innovative and more profitable organizations.

Enhanced customer experience leading to higher lifetime value and revenues

Improved collaboration to get things done quickly and in less time

Successful innovation and new markets ensuring long term viability

Effective strategies and business models for less risky and shared plans

Smoother project implementation for timely and effective results

Increased efficiency and better use of resources to fuel the business

FEATURES

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Collaborative:
we work together towards the goal
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Practical:
Ideas quickly transform into feasible actions and quick wins
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Multidisciplinary:
look at the challenges from a different point of views

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Engaging:
people are mobilized and actively involved

SERVICES

LDJ

The very first step in the design journey. 2-hour workshop to address a specific business challenge.

Design Thinking Taster

A full-day workshop to learn the ropes of Design Thinking in an interactive and engaging way.

Design Sprint

A week-long endeavour to develop, prototype and test a business idea.

Strategy & Business Model Design

Take away the hassle of new strategy and/or Business Model design using the most engaging tools and techniques.

Customer/Employee Experience Journeys

Fully customized projects to improve an organization C/EX.

Human-centred Experience Master class

A workshop to learn how to develop a robust C/EX framework in your organization (with WowNow – Amsterdam).

Design Thinking

Meeting Booster

Make your meetings, workshops and management retreats more efficient, engaging and effective with the support of an external facilitator.

Decision Jam

Make your essential and strategic decisions (such as re-organizations, transformations, new product/services launch) in a structured way with the support of an external facilitator.

Digital Transformation

Design your digital strategy and embrace the new technologies in a structured and comprehensive way.

Boost Innovation & Growth program

Step-change your organization innovation capabilities in a 6-month fast-paced program where you’ll learn the most modern methodologies to drive innovation and growth while applying them to a compelling business challenge.

SERVICES

LDJ

The very first step in the design journey. 2-hour workshop to address a specific business challenge.

Design Thinking Taster

A full-day workshop to learn the ropes of Design Thinking in an interactive and engaging way.

Design Sprint

A week-long endeavour to develop, prototype and test a business idea.

Strategy & Business Model Design

Take away the hassle of new strategy and/or Business Model design using the most engaging tools and techniques.

Customer/Employee Experience Journeys

Fully customized projects to improve an organization C/EX.

Human-centred Experience Master class

A workshop to learn how to develop a robust C/EX framework in your organization (with WowNow- Amsterdam).

Meeting Booster

Make your meetings, workshops and management retreats more efficient, engaging and effective with the support of an external facilitator.

Decision Jam

Make your essential and strategic decisions (such as re-organizations, transformations, new product/services launch) in a structured way with the support of an external facilitator.

Digital Transformation

Design your digital strategy and embrace the new technologies in a structured and comprehensive way.

Boost Innovation & Growth program

Step-change your organization innovation capabilities in a 6-month fast-paced program where you’ll learn the most modern methodologies to drive innovation and growth while applying them to a compelling business challenge.

Virtual Corporate Travel Manager

Wide range of services from simple on-demand support to a full outsourcing of your Business Travel Program enhancement, management and integration.

BT LAB: Build a widely accepted Travel Policy

Faster and without hassle, leveraging on Design Thinking S/M/L Packages to satisfy your needs.

RESULTS

With People Friendly Business©, you’ll achieve:

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Enhanced innovation capabilities (generate more ideas faster)
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Increased readiness to cope with new, unforeseeable external events (greater resilience)
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Aligned organization and engaged employees (people all work in the same direction)
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More efficient resource allocation (no more tradeoffs between innovation and costs)

about GRAZIA MARIA 

I help companies and organizations of all kinds to design services, experiences and processes closer to people, simplifying activities, overcoming organizational complexity and reshaping the way people work. The result is more robust, more innovative and more profitable organizations ready to face the challenges of today’s world.

Over the years, I’ve worked on several projects ranging from Customer Experience design & Improvement, In-company events and retreats design, Innovation programmes, workshop facilitation achieving significant benefits with my People Friendly Business©.

Available for projects in Italy, the Netherlands and Europe.

about GRAZIA MARIA 

I help companies and organizations of all kinds to design services, experiences and processes closer to people, simplifying activities, overcoming organizational complexity and reshaping the way people work. The result is more robust, more innovative and more profitable organizations ready to face the challenges of today’s world.

Over the years, I’ve worked on several projects ranging from Customer Experience design & Improvement, In-company events and retreats design, Innovation programmes, workshop facilitation achieving significant benefits with my People Friendly Business©.

Available for projects in Italy, the Netherlands and Europe.